Privacy Policy

Information We Collect

Information You Provide Directly

When you interact with our services, you may provide us with:

• Contact Information: Name, email address, phone number, business name, and postal address
• Project Details: Information about your business, project requirements, budget, and timeline preferences
• Payment Information: Billing details for invoicing (payment card details are processed securely by third-party payment processors and we do not store full card details)
• Communication Content: Messages, emails, and feedback you send us
• Account Information: Login credentials if you create an account for ongoing services

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: Approximate geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy section below for detailed information

Information from Third Parties

We may receive information about you from:

• Social media platforms if you interact with our content
• Business directories and public databases to verify business information
• Referral partners who recommend our services
• Analytics and marketing service providers

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Providing web design, digital marketing, and related services
• Creating and managing your projects
• Communicating about project progress and deliverables
• Processing payments and sending invoices
• Providing customer support and responding to enquiries

Business Operations

• Managing contracts and maintaining business records
• Improving our services and developing new offerings
• Conducting market research and analytics
• Ensuring website security and preventing fraud
• Complying with legal obligations and resolving disputes

Marketing and Communication

• Sending relevant marketing communications (with your consent)
• Sharing industry insights, tips, and blog updates
• Inviting you to events, webinars, or special offers
• Requesting feedback and testimonials

Legal Basis for Processing: We process your data based on:

• Contract Performance: To deliver services you've engaged us for
• Legitimate Interests: To operate and improve our business
• Consent: For marketing communications and non-essential cookies
• Legal Obligations: To comply with tax, accounting, and other legal requirements

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist in delivering our services:

• Hosting Providers: To host websites and store data securely
• Payment Processors: To handle secure payment transactions
• Email Services: To send communications and newsletters
• Analytics Tools: To understand website usage and improve user experience
• Advertising Platforms: To deliver relevant ads (Google, Facebook, LinkedIn)

All service providers are contractually bound to protect your data and use it only for the specific purposes we authorise.

Business Transfers

If Silver Spider Media is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and how it affects your data.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our clients or the public.

Portfolio and Testimonials

With your permission, we may display your project in our portfolio and use your testimonials in marketing materials. You may withdraw this permission at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS
• Access Controls: Only authorised personnel have access to personal data
• Secure Hosting: Data is stored on secure servers with regular backups
• Regular Audits: We periodically review our security practices
• Incident Response: Procedures are in place to respond to potential data breaches

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

5Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Clients: Data is retained throughout our business relationship and for a reasonable period after project completion to provide support
• Legal Requirements: Financial records are retained for 7 years to comply with UK tax and accounting regulations
• Marketing Communications: Contact information is retained until you unsubscribe or request deletion
• Website Analytics: Usage data is typically retained for 26 months in analytics platforms

After the retention period expires, personal information is securely deleted or anonymised. You can request deletion of your data at any time, subject to our legal obligations.

6Your Rights Under UK GDPR

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within one month.

Right to Complain: If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and deliver relevant advertising. See our separate Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

8Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Websites we design and host for clients are separate entities, and their privacy practices are determined by the respective business owners.

9Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10International Data Transfers

We primarily operate within the UK and European Economic Area. However, some of our service providers (such as cloud hosting and analytics platforms) may process data in other countries.

When data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions recognising equivalent data protection standards
• Certification schemes such as Privacy Shield (where applicable)

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to active clients
• Displaying a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.